Hi, I'm Mishfak,
a Skilled "System Network Engineer"
Motivated professional with a passion for continuous learning and growth. Experienced in Networking & IT field. Proficient in Routing, Switching, Troubleshooting, Computer Hardware, I thrive in dynamic environments and contribute to organizational success.
My Professional Summary
Aspiring System Network Engineer with strong hands-on experience in Cisco networking, IT support, and system troubleshooting. Skilled in routing, switching, LAN maintenance, and network security protocols. Currently pursuing a BSc (Hons) in Computer Systems & Networking from the University of Greenwich. Committed to continuous learning and contributing to efficient and secure IT environments.
Technical & Administrative Support
Detail-oriented and organized IT professional with experience in managing system documentation, scheduling, and office coordination. Proficient in configuring and maintaining PCs, printers, and peripherals. Strong communication and time-management skills ensure smooth technical and administrative operations.
IT Customer Service
Patient and technically skilled in assisting users with hardware, software, and networking issues. Experienced in troubleshooting Cisco routers and switches. Dedicated to providing timely and effective support to ensure user satisfaction and minimize downtime.
Network Project Coordination
Experienced in managing practical network-related tasks and supporting Cisco training environments. Skilled in setting up and troubleshooting LANs and conducting technical assessments. Able to manage multiple tasks while ensuring project deadlines are met with precision.
Digital Presence & Content Handling
Digitally aware with basic knowledge of HTML, CSS, and web hosting. Capable of managing basic content, handling domain configurations, and supporting online communications. Comfortable assisting with social media and web-based platforms if needed.
Technical Documentation & Research
Analytical thinker with experience in collecting, organizing, and documenting technical data. Proficient in preparing configuration reports and maintaining accurate system records. Strong understanding of networking protocols, system logs, and technical manuals.
IT Operations & Assistance
Reliable and proactive in supporting both technical and non-technical tasks. Experienced in handling hardware, managing user requests, scheduling support, and maintaining systems. Demonstrates adaptability and teamwork in dynamic IT environments.
My Educational Qualifications
and Place of Study
BSc (Hons) in Computer Systems & Networking
University of Greenwich
In Progress – July 2024 to Present
-
Core Modules:
▪ Human Computer Interaction Design
▪ Advanced Networking
ICT Technician (NVQ Level-4)
Manmunai Pradeshiya Sabha Training Institute (NAITA)
April 2023 – October 2023
-
Focus:
▪ Networking Fundamentals
▪ Computer Hardware & OS
▪ System Administration & Troubleshooting
▪ Database Management
Cisco Certification Program – Active Tech Networks (ATN Campus)
June 2023 – January 2025
-
CCENT (Cisco Certified Entry Networking Technician)
▪ IP addressing, networking protocols, cabling, and basic configuration -
CCNA (Cisco Certified Network Associate)
▪ Routing & switching, IP services, security fundamentals, and automation -
CCNP (Cisco Certified Network Professional)
▪ Enterprise network design, OSPF & EIGRP, VLANs, SDN, VPNs, and network security
Web Development
Orion International Campus
Completed
-
Topics:
▪ HTML, CSS
▪ Web Domain & Hosting